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Jim Blasingame

Business futurist, award-winning author, speaker and columnist

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Spring Cleaning For Small Business? Yes! In December!

December 1, 2022 by Jim Blasingame

Whether it’s a year where something we once knew as “normal” was part of our reality, or during an unprecedented and unimaginable year of a global pandemic, the abiding management question for all small business owners is always valid: “What’s the best use of my time right now?” And at no other time of the year are we more time-management challenged than in December.

The twelfth calendar month is the only one where two powerful imperatives converge against a hard stop, each demanding a full measure of your time, attention, and resources:

  1. The perennial push to close out the sales year as strongly as possible, while
  2. Simultaneously taking steps to set the business up for a fast and clean start when the New Year dawns on January 1.

Pardon the football metaphor, but in the marketplace game your business plays all year, December is the two-minute drill of your fourth quarter. And in this tight transition period, that fierce competition for precious time and resources requires discipline and devotion to fundamentals.

Our grandmothers practiced the fundamental of spring cleaning when the weather broke warm. In the marketplace, in order to kick off the New Year right, your spring cleaning should happen before then. There are many targets for a business’s December cleaning, but here are five important ones to get you started. [Continue Reading]

Filed Under: Customer Care, Human Resources, Leadership, Management Fundamentals, Sales / Sales Management Tagged With: leadership, management fundamentals, small business, small business owner, success

Entrepreneurial Intangibles Are Essential To Tangible Success

November 20, 2022 by Jim Blasingame

Now in my fifth decade as a business owner, this Baby Boomer has been reflecting on what’s been learned that would benefit the next generation of entrepreneurs.

It’s understandable to focus most of our attention on the many hard fundamentals of how to sustain a successful small business operation. But after logging many hours in that tangible mode, you’ll discover that it’s just as critical to respect the softer entrepreneurial intangibles that tend to be the human being behind the venture. And those who recognize and incorporate these in their approach to ownership are more likely to achieve that elusive holy grail of human intangibles: happiness.

In that spirit, allow me to offer two intangibles that are just as essential to business success as cash flow and profitability:  [Continue Reading]

Filed Under: Entrepreneurship, Start Ups, Work-Life / Balance Tagged With: entrepreneurship, small business, small business owner, success, work-life balance

Patience Is Not Standard Equipment On Entrepreneurs

November 5, 2022 by Jim Blasingame

One of the markers of American culture is the “sticker” on the window of a new car. This document reveals to shoppers a listing of standard equipment and options, plus, of course, the manufacturer’s suggested retail price, or MSRP.

But what if someone is shopping for an entrepreneur to work for? That may sound silly, but prospective employees increasingly do it all the time out here on Main Street. Yes, the money comes into play. But these days, it’s the list of “equipment.”

A prospective team member would be justified in expecting the list of entrepreneurial standard equipment to include characteristics like courage, creativity, perseverance, and adaptability. Innovative, creative, and visionary are other important line items. One of the newer expectations increasingly prominent here in the third decade of the 21st century is values. What are the values of this prospective entrepreneur/founder/employer? What do this business and its founder stand for?

But there’s one trait that’s historically not itemized on an entrepreneur’s standard equipment list: [Continue Reading]

Filed Under: Communication, Entrepreneurship, Leadership, Start Ups Tagged With: communication, entrepreneurship, leadership, small business, small business owner

The Quest For The Essence Of Entrepreneurship

October 29, 2022 by Jim Blasingame

Ever wonder what’s behind an entrepreneur’s decision to take a risk? There is a spectrum for this, with the calculation and reasoning of due diligence on one end, foolhardy on the other, and a variable called faith that lives in the middle.

We’ve all heard stories about the legendary entrepreneur’s hunch. But without some foundation of facts and reasoned assumptions supporting a financial projection, a hunch is the equivalent of a belt without loops. And everybody knows what you call trying to hold up pants with a belt that’s not connected to anything – foolhardy.

Still, that foundation you seek is challenged by the truth that the most important decisions are powered by their own urgency. The time will come – usually sooner than later – when an entrepreneur must take action without the benefit of all the answers; when the fog hasn’t yet lifted on your quest for clarity. And in that moment of not knowing, but going forward anyway, we find the quark of entrepreneurship, identified by the paradoxical twin emotions of apprehension and exhilaration.

These emotions presage possibility: [Continue Reading]

Filed Under: Entrepreneurship, Leadership, Start Ups Tagged With: entrepreneurship, leadership, small business, small business owner, startup

“Customers from Hell” and the #1 Business Fundamental

October 6, 2022 by Jim Blasingame

“This is for one of those customers from hell.”

That’s what a small business owner said to me during one of my road trips across the country to check on how things are going out on Main Street.

“Ann” was responding to my query about her business. Her full answer was closer to, “Business has been good. But now I’ve got to spend most of the day dealing with this customer from hell.”

Turns out, what caused this customer’s alleged domicile to be mentioned is because they required a lot of extra attention – they wanted things the way they wanted them. Like Ann, you might be surprised at my response, which is our next “Business Fundamental.”

“You should never have a customer from hell.” [Continue Reading]

Filed Under: Customer Care, Management Fundamentals, Profitability, Sales / Sales Management, Start Ups, The Age of the Customer Tagged With: age of the customer, customer care, management fundamentals, selling, small business, small business owner

Why Not An Official Day For Small Business Owners?

September 5, 2022 by Jim Blasingame

Labor Day began as an idea in the mind of a 19th-century labor leader – some say Matthew Maguire, others say Peter McGuire – who cared greatly for a very important segment of the marketplace, its workers.

Regardless of paternity, such a day was first celebrated on Tuesday, September 5, 1882, in New York City, when members of the CLU took an unpaid day off to demonstrate solidarity and, of course, have picnics. And ever since 1884, when President Grover Cleveland’s signature designated the first Monday in September as Labor Day, it’s been an official federal holiday.

In 1898, Samuel Gompers, then head of the American Federation of Labor, called Labor Day, “the day for which the toilers in past centuries looked forward, when their rights and their wrongs would be discussed…that the workers of our day may not only lay down their tools of labor for a holiday, but upon which they may touch shoulders in marching phalanx and feel the stronger for it.”

Alas, entrepreneurs aren’t organized like our union brethren – probably because we’re too busy making payroll. [Continue Reading]

Filed Under: Entrepreneurship, Leadership, Work-Life / Balance Tagged With: entrepreneurship, small business, small business owner

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