small business

Patience Is Not Standard Equipment On Entrepreneurs

November 5, 2022 by Jim Blasingame

One of the markers of American culture is the “sticker” on the window of a new car. This document reveals to shoppers a listing of standard equipment and options, plus, of course, the manufacturer’s suggested retail price, or MSRP.

But what if someone is shopping for an entrepreneur to work for? That may sound silly, but prospective employees increasingly do it all the time out here on Main Street. Yes, the money comes into play. But these days, it’s the list of “equipment.”

A prospective team member would be justified in expecting the list of entrepreneurial standard equipment to include characteristics like courage, creativity, perseverance, and adaptability. Innovative, creative, and visionary are other important line items. One of the newer expectations increasingly prominent here in the third decade of the 21st century is values. What are the values of this prospective entrepreneur/founder/employer? What do this business and its founder stand for?

But there’s one trait that’s historically not itemized on an entrepreneur’s standard equipment list: [Continue Reading]

The Quest For The Essence Of Entrepreneurship

October 29, 2022 by Jim Blasingame

Ever wonder what’s behind an entrepreneur’s decision to take a risk? There is a spectrum for this, with the calculation and reasoning of due diligence on one end, foolhardy on the other, and a variable called faith that lives in the middle.

We’ve all heard stories about the legendary entrepreneur’s hunch. But without some foundation of facts and reasoned assumptions supporting a financial projection, a hunch is the equivalent of a belt without loops. And everybody knows what you call trying to hold up pants with a belt that’s not connected to anything – foolhardy.

Still, that foundation you seek is challenged by the truth that the most important decisions are powered by their own urgency. The time will come – usually sooner than later – when an entrepreneur must take action without the benefit of all the answers; when the fog hasn’t yet lifted on your quest for clarity. And in that moment of not knowing, but going forward anyway, we find the quark of entrepreneurship, identified by the paradoxical twin emotions of apprehension and exhilaration.

These emotions presage possibility: [Continue Reading]

It’s the Digital Age – Ethically Speaking, Things Here Are Different

October 20, 2022 by Jim Blasingame

As arrogant occupants of 21st-century Earth, who can rightly boast of creating exciting innovations, like the computer, talking paint, and the margarita blender, it serves us to believe we’re also the more enlightened generation.

But honesty demands an acknowledgment that contemporary applications of wisdom, morality and ethical behavior are in fact derivative of concepts first proposed long ago by the ancients.

Consider the 10,000-year-old Chinese wisdom, I Ching, The Book of Changes. Then there are the 5,000-year-old Upanishads from India. And of course, the new kid on the block, the four-millennia-old Mosaic Laws (Thou shalt not …). Indeed, no wisdom is handier than that of King Solomon, from the first millennium BCE in Ecclesiastes, Proverbs, and the Psalms.

It must be noted that much of this awesome introspection and self-awareness was first contemplated at a time when receding Ice Age glaciers were still carving Scotland’s Loch Ness and the Great Lakes of North America, on the threshold of the written word.

Alas, ethically and morally speaking, we moderns are merely the new models, not necessarily the better ones. Hold that thought. [Continue Reading]

“Customers from Hell” and the #1 Business Fundamental

October 6, 2022 by Jim Blasingame

“This is for one of those customers from hell.”

That’s what a small business owner said to me during one of my road trips across the country to check on how things are going out on Main Street.

“Ann” was responding to my query about her business. Her full answer was closer to, “Business has been good. But now I’ve got to spend most of the day dealing with this customer from hell.”

Turns out, what caused this customer’s alleged domicile to be mentioned is because they required a lot of extra attention – they wanted things the way they wanted them. Like Ann, you might be surprised at my response, which is our next “Business Fundamental.”

“You should never have a customer from hell.” [Continue Reading]

“No Problem,” The Vuvuzela Of Customer Service

September 29, 2022 by Jim Blasingame

“No problem.”

That’s exactly what the young man on the phone at the bank said after thanking him for not being able to answer my question.

He didn’t say, “I’m sorry I wasn’t able to be of more assistance,” or “I’ll be happy to take a message.” Instead, he slouched into the verbal scourge of the 21st-century marketplace: when an employee serving a customer says, “No problem.”

In addition to the sound being harmonically dissonant to a customer’s ear, “No problem” is also cognitively dissonant to the Universe because of its misuse in the following two service scenarios, both inappropriate and unprofessional: [Continue Reading]

Implications of the Pandemic Workforce Diaspora on Corporate Culture

September 20, 2022 by Jim Blasingame

“Frankly, I’m amazed at how well we’re working right now. We’ve experienced zero drop in performance.”

That quote, and variations of it, came from several CEOs during the second half of 2020, in response to my question: “How have your teams performed so far during the lockdown?” These CEOs were guests on my weekday, syndicated radio program, “The Small Business Advocate Show.” In fact, they were so pleasantly surprised that one executive even asked rhetorically, “Tell me again why we’re spending $5million a year on office rent?”

For date context, that was the initial period when the marketplace was essentially locked down, and the workforce was sent home in response to the COVID-19 pandemic. Overnight, millions of workers across the globe started working remotely and, ready or not, subsequent teamwork, collaboration and meetings were conducted in the two-dimensional digital domain, like on a Zoom call.

Based on the answers to my question, it seemed that this emergency, once-in-a-career, global workplace disruption had revealed some previously unknown magical management formula [Continue Reading]