Business futurist, award-winning author, speaker and columnist
Negotiating is a process of communication between two or more parties to reach an agreement on future behavior – like when you’re purchasing a small business, leasing an office, hiring an employee, selling a product, or trying to get a two-year-old to take one more bite of peas.
Let’s look at the two key words in that definition: process and communication. [Continue Reading]
In my reading over the years, I’ve consistently been drawn to autobiographies of people who took great risks and found greater success. Of course, you can’t go wrong reading about the great intellects and leaders like Washington, Lincoln, Churchill, etc. But my favorite autobiographies have been those who are/were alive during my life because I could identify with the issues they were up against.
Contemplating why I’ve been drawn to this genre, eventually I realized it wasn’t because I was in awe of their celebrity, riches, or other success markers. It was because in every honest autobiography there is a heaping helping of examples of how that person failed. Modern failures. [Continue Reading]
1. What is your business’ annual training budget?
2. Are your employees successful?
3. Who are your key employees?
Now, let’s compare your answers to what they reveal about the future success of your business.
1. What is your business’ annual training budget?
While you’re chewing on that, let me point out one of the HR practices that Big Businesses are known for, and which small businesses should emulate: a legendary commitment to training. Alas, too many small firms conduct training after a fashion, if at all, and likely with no budget.
Historically, big businesses have had an advantage in this area because they have the resources to pay for structured training programs, and the staff redundancy to give their people time away from their assignments to acquire training. But thanks to the Internet, and thousands of companies that develop and distribute convenient and affordable online training programs, small businesses can acquire training in a wide range of disciplines without breaking the budget and with a minimum of lost production.
So how’re you coming on that training budget answer? [Continue Reading]
Every business has specific assignments that must be performed by the Chief Executive Officer, a.k.a CEO. Not the founder, owner, or manager; the CEO.
It’s not difficult for a small business owner to understand the role of general manager, because that assignment comes preloaded with day-to-day operation stuff, which is always chock full of actions and reactions. But it’s another matter to get that same person to isolate a CEO’s strategic foresight assignments from a manager’s tactical tasks required to open the doors and serve customers today.
A CEO’s job is to carve out and commit to the time, energy, and assets to develop the strategies that make sure the business’s doors are still being opened next year and the year after. Let’s look at the three focal points of the job of CEO. [Continue Reading]
“There is a time for everything, and a season for every purpose under heaven.”
On its face, this well-known King Solomon wisdom from the 3rd chapter of Ecclesiastes delivers hopeful encouragement. But implicit in this passage is a somewhat hidden, and often troublesome, paradox: A time for everything also implies nothing can be forever, and therefore, change is inevitable.
In the abstract, we accept the reality of change, but in practice, we regard it as the medicine we know we need but don’t want to take. And knowing change is inevitable doesn’t make the pill any sweeter.
In the marketplace, it was challenging enough to implement a change when we had the expectation of not having to do it again anytime soon. But in the post-pandemic 21st century, the bitter pill of change has acquired an unfortunate new characteristic: a frighteningly short duration.
Organizations that enjoy consistent success will make change an abiding element in their business model, rather than an intrusion into “the way we’ve always done things.” They’ll create a culture and environment where change occurs when necessary, without creating a casualty list.
Rick Maurer, my friend and author of Beyond the Wall of Resistance, surveyed organizations that have implemented change. He identified four things they did to create a culture compatible with change. Here are those findings, followed by my thoughts. [Continue Reading]
The hardest job in the marketplace is the Chief Executive Officer of a small business.
So, how could it be harder to be the CEO of Excel Supply, LLC than the CEO of Exxon? Let’s look at the definition.
Investopedia says a CEO is “the highest-ranking executive in a company whose main responsibilities include developing and implementing high-level strategies, making major decisions, and managing overall operations and resources.”
For every element of that definition, Exxon’s CEO has a cadre of presidents reporting to him about how they’re managing battalions of VPs, brigades of managers, and armies of employees. Exxon’s CEO manages that handful of presidents who bring him performance updates.
The CEO of Excel Supply may have managers reporting to her, but she’s never more than one degree of separation from the work, and likely the alpha member of any given task, especially things like capitalization, cash flow, business development, etc.
There is one thing that sets all CEOs apart from every other position and it’s the first item in the definition: high-level strategy. A CEO’s primary job, which can be supported but never delegated, is to determine the long-term direction of the company. Every business, large or small, must have someone doing this CEO job, whether they use the title or not. [Continue Reading]