On my radio program, beginning in 1998, I started interviewing telecom experts on something called broadband Internet connection. It would be the replacement for dialup over POTS – plain old telephone service. At that point, like the Internet itself, the “big pipe” was so new that less than 4% of households and almost no businesses had broadband Internet connection.
Reporting on this emerging capability, I made the easy prediction that the world would change when broadband became ubiquitous and broadly adopted – which it did. But the harder prediction – which I didn’t make – would have been that the real game-changer would take the form of mobile computing on the tiny screens of magic wands we call smartphones. Today, with mobile networks delivering fourth generation connectivity – 4G – almost everywhere, and 5G on the way, mobile computing has disrupted the marketplace in unprecedented ways by giving consumers exciting new expectations.[Continue Reading]