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Jim Blasingame

Business futurist, award-winning author, speaker and columnist

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Leadership

Grow your Leadership Tree with four power questions

January 24, 2020 by Jim Blasingame

Most agree that there are many traits of an effective leader, including competent, professional, visionary, trustworthy, confident, a communicator and, of course, courageous.

But great leaders are set apart further by three other qualities.

1. Servant-leadership. In the 21st-century marketplace, the prime devotion of great leaders is to their people because they know it’s through engaged, high-functioning teams that their own goals are achieved.

2. Honest curiosity. This quality has two parts that are as inextricable as the sides of a coin: 1) A great leader is devoted to asking questions, and 2) they listen.

3. Mentor mentality. The most successful and beloved leaders I’ve known had a trait that’s often overlooked: They mentored their people to become leaders. Great NFL coaches like Vince Lombardi, Bill Walsh, Tom Landry, and Bill Parcels became legendary through the subsequent performance of the coaches they mentored. It’s called the Coaching Tree.

In that spirit, allow me to introduce the concept of a Leadership Tree.

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Filed Under: Ethics / Trust, Human Resources, Leadership

Eleven financial fundamentals every small business CEO must know

January 11, 2020 by Jim Blasingame

Regardless of the size of the business, the ultimate responsibility for success lies with the CEO. If you’re a small business owner, that’s you. And the most critical CEO tasks that result in success or failure lie in the knowledge and practice of financial management fundamentals.

Recent statistics show that over half of small businesses fail within the first four years. Clearly, that mortality rate could be significantly reduced if, before a business opens, the founder/CEO was required to pass a course that teaches business financial fundamentals and how to operate a business with them.

Don’t worry. Your humble advocate would never presume to lump you in with those who need business finance schooling. You, no doubt, are squared away on that score, but perhaps you know a small business CEO who isn’t. And let’s say you’re keen to give that CEO – your “friend” – the maximum opportunity to avoid becoming a marketplace battleground casualty.

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Filed Under: Ethics / Trust, Finance / Accounting / Taxes, Leadership

Spring cleaning for small business – in December

November 30, 2019 by Jim Blasingame

“What’s the best use of my time right now?” is the abiding management question out here on Main Street. But at no other time of the year are we more time-management challenged than in December.

The reason is because the twelfth month is the only one where two powerful imperatives converge against a hard stop, each demanding a full measure of your time and resources: 1) The perennial push to close out the sales year as strongly as possible; while 2) simultaneously taking steps to set the business up for a fast and clean start when the New Year dawns on January 1.

Pardon the sports metaphor, but in the marketplace game your business plays all year, December is the two-minute drill of your fourth quarter. And in this tight transition period, that fierce competition for precious time and resources requires discipline and devotion to fundamentals.

Our grandmothers practiced the fundamental of spring cleaning when the weather broke warm. In the marketplace, in order to kick off the New Year right, your spring cleaning should happen before then. There are many targets of a business’s December cleaning, but here are five important ones to get you started.

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Filed Under: Ethics / Trust, Leadership, Management Fundamentals

Relevance – the Customer’s new prime expectation

November 14, 2019 by Jim Blasingame

When describing what influences the behavior of individuals as they pursue their lives, you would likely include concepts associated with goals, plans, passion, desire, ego, personality, etc. In matters of human interaction as we meet, love, and work together, there is often an abiding struggle between my passion and your ego, for example, or your goals and my plans. Indeed, successful long-term personal relationships are heavily weighted on my tolerance of you today and your forbearance of me tomorrow. Give and take. And the world goes round.

But in the marketplace, affection and sentiment give way to contracts and performance, because tolerance and forbearance are always subjective, often inefficient, and sometimes unproductive. Consequently, a very powerful concept developed over the millennia that is the nucleus of how marketplace participants minimize conflict and find common ground. In classically efficient marketplace style, I’ve reduced this concept to one word: expectations.

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Filed Under: Customer Care, e-business, Ethics / Trust, Leadership, Social Media, The Age of the Customer

On Veterans Day, and every day, let’s recognize all who served

November 7, 2019 by Jim Blasingame

Veterans Day has its origins in Armistice Day, which was first acknowledged by President Wilson in 1919. The first anniversary of the signing of the Treaty of Versailles took place “in the eleventh hour of the eleventh day of the eleventh month.” Congress made Armistice Day a national holiday on November 11, 1938.

After World War II, Alvin King, a small business owner in Emporia, Kansas, had a problem with the narrowness of those honored on Armistice Day. Al was so moved by the death of his nephew, John E. Cooper, who was killed in the Battle of the Bulge that he, along with the Emporia Chamber of Commerce, started a movement to rename and redefine Armistice Day as Veterans Day. His goal was to expand recognition beyond military veterans who served in WWI. The idea caught on and President Eisenhower made Veterans Day official in 1954.

But who is a veteran? Having a lot of money at stake in the definition of military veteran, since it comes with the eligibility of benefits, the government sticks to a narrow one: someone who served on active duty for more than six months, while assigned to a regular U.S. armed services unit. Unfortunately, this version omits the service of most of the members of the National Guard and Reserves.

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Filed Under: Ethics / Trust, Leadership, Work-Life / Balance

Intangible motivation produces tangible results

October 26, 2019 by Jim Blasingame

Imagine that your best employee just resigned. How much will it cost – directly and indirectly – to find, hire, train and get a replacement to the productivity level of your exiting employee? You already know the answer: maybe years. Not a scenario you want to contemplate, right?

There are many reasons why someone leaves a job, but decades of exit interview records show that compensation is almost never the main reason. Consequently, it’s an article of faith that employees don’t leave companies they leave people – usually a manager. That means that such a disruptive circumstance is likely not only preventable, but the solution is essentially one of those intangibles that cost you little to nothing. Often, just some of your time and attention.

Motivation is one of those intangibles, and smart business owners know about its power. They’ve experienced the direct link between motivating employees to be successful in their assignments and the success of their business.

You can become one of those smart managers before a key employee turns in their keys because he or she merely couldn’t come up with a reason to be motivated to stay. Consider these six motivational best practices.

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Filed Under: Ethics / Trust, Human Resources, Leadership

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